ABOUT MEMORIAL HEALTHCARE SYSTEM

Memorial Healthcare System consists of Memorial Regional Hospital, Memorial Regional Hospital South, Joe DiMaggio Children's Hospital, Memorial Hospital West, Memorial Hospital Miramar, Memorial Hospital Pembroke and numerous ancillary facilities, including a nursing home, an urgent care center and a system of primary care centers.

When you join Memorial Healthcare System, you join one of the nation's leading healthcare systems. We're recognized for use of advanced technology and clinical informatics in areas of patient safety, quality, customer service, business processes, workforce and disaster readiness. Our outstanding workplace and diversity of opportunities are matched by the quality of our uniquely skilled team.

Our Mission

Memorial Healthcare System provides safe, quality, cost-effective, patient- and family-centered care, regardless of one's ability to pay, with the goal of improving the health of the community it serves.

Our Vision

Through more integrated relationships with physicians, Memorial Healthcare System will deliver patient- and family-centric care in a highly efficient manner with exceptional quality and safety outcomes for the benefit of the residents of the South Broward Hospital District.

Our Commitment to Excellence

Based on Safety, Quality, Service, People, Finance, Growth and Community, our "Pillars of Excellence" and "Standards of Behavior" give every employee and physician a clear picture of what constitutes exemplary customer service and measures our success.

Memorial Healthcare System Annual Report

The Memorial Healthcare System Annual Report showcases key components of our system that enable us to deliver the highest quality of care to the patients and community we serve. It illustrates how we support our commitment to providing quality, safety and service to each and every patient entrusted to our care – regardless of their ability to pay. In addition, there are many examples of the innovative programs and services, leading-edge medical and surgical expertise, and advanced technology that draw patients regionally, nationally and internationally.

View our 2011 Annual Report

View our 2010 Annual Report

The following programs are in place at Memorial Healthcare System to enhance quality healthcare services and safety for our patients:

Patient- and Family-Centered Care (PFCC)

The purpose of Patient- and Family-Centered Care (PFCC) is to achieve optimal results and enhance the safety of the patients and quality of healthcare services by treating patients and their families as partners on the healthcare team. Memorial Healthcare System offers unrestricted visiting hours to meet the needs of patients and their families. Information-sharing helps families make decisions about current and continuing healthcare.

Electronic Health Records (EHR)

Memorial Healthcare System is using an integrated Electronic Health Record (EHR) system from Epic Systems Corporation. As an integrated EHR, patient data is accessible to providers in the health system across ambulatory and acute settings. The sharing of patient data such as allergies, medications and lab results gives physicians access to data that improves patient care at the point of care. In addition, EHRs have been proven to reduce paperwork and errors, improve patient safety, eliminate duplicate testing and maximize operational efficiency.

24-Hour Physician Coverage in ICUs

At Memorial Regional Hospital and Memorial Hospital West, specially trained critical care physicians (intensivists) work with attending and consulting physicians to oversee the care of patients in the ICU. Daily rounds focus on patient- and family-centered healthcare using proven procedures and practices. Positive results of this program include:

  • Reduced mortality
  • Improved use of tests (radiology, laboratory, etc.)
  • Reduced length of hospital stay
  • Shorter patient processing time through the Emergency Department
  • Decreased ventilator days
  • Fewer ventilator-associated pneumonia cases
  • Reduced catheter-associated pneumonia cases
  • Reduced catheter-associated bloodstream infections

24-Hour Physician Coverage in the Pediatric ICU (PICU) and Pediatric Cardiac Care Unit (PCCU)

At Joe DiMaggio Children's Hospital, the PICU and PCCU are staffed by board-certified and fellowship-trained pediatric intensive care physicians who provide in-house medical/surgical care 24 hours a day, 7 days a week for critically ill or injured neonates, infants, children and adolescents. They communicate regularly with pediatric subspecialists and primary care physicians regarding coordination of care, discharge and follow-up.

Elements that make our program unique include:

  • Daily multidisciplinary rounds, where parents are invited to participate
  • Extracorporeal membrane oxygenation (ECMO), a lifesaving procedure for patients with severe respiratory or cardiopulmonary problems
  • A dedicated pediatric transport team that is PICU-based and allows the team members to maintain their critical care skills in the field
  • Dedicated pediatric intensive care team of physicians, nurses, respiratory therapists, pharmacists, social workers, care coordinators and child life specialists
  • Unrestricted visiting hours for families
  • Patient- and family-centered care in a compassionate, nurturing environment

Hospitalist (Physicians Specializing in Hospital Care) Program

Members of Memorial Hospitalist Group, employed by Memorial Healthcare System, provides high-quality, short-term healthcare services for inpatients without a primary care physician at Memorial Regional Hospital and Memorial Hospital Pembroke. Specializing in internal medicine, these physicians provide continuity of care through timely, ongoing communication with other physicians, healthcare personnel and patients and families.

Pediatric Hospitalist (Physicians Specializing in Hospital Care) Program

The pediatric hospitalist service at Joe DiMaggio Children's Hospital is staffed by a dedicated team of highly trained pediatricians committed to providing the highest quality of inpatient care for pediatric patients. The pediatric hospitalists partner with office-based primary care physicians to provide care for hospitalized children. Pediatric hospitalists are board-certified pediatric physicians who are available in-house 24 hours a day for children transferred or admitted to Joe DiMaggio Children's Hospital. The experienced and dedicated physicians manage the care of the patients while maintaining regular communication with each patient's primary care physician. After their hospital stay, patients are discharged back to pediatricians for primary care.

Rapid Response Teams

Rapid Response Teams assist in the evaluation, troubleshooting and management of patients who exhibit critical changes in their conditions. Any staff member can initiate the call for the team, quickly bringing critical healthcare experts to a patient's bedside.

Crew Resource Management Training

Our safety program, Crew Resource Management Training, uses proven aviation procedures to improve hospital processes and save more lives. The program is designed ot empower employees, identify red flags and reduce barriers and breakdowns in communication to ensure the delivery of safe, quality healthcare. We are one of the first healthcare organizations in Florida to implement this program.

Pause for the Cause

Pause for the Cause is a time-out prior to starting surgical procedures. To provide safe healthcare services and prevent medical errors and adverse outcomes, the medical team checks the following:

  • Procedure
  • Correct surgical site
  • Administration of antibiotics
  • Known allergies
  • Location ad availability of special equipment

Automated Pharmacy System

The automated pharmacy system provides an easy way for doctors to enter their orders into the computer. The enhanced safety features include alerts for:

  • Possible drug allergies
  • Potential risks
  • Duplicate treatments
  • Documentation of patient allergies before medication can be ordered

Barcode Medication Administration and Documentation

Using barcode technology, nurses and doctors electronically document medication being given to patients. Before medication is administered, the medication's bar code and patient's identification bracelet are both scanned. Computerizing this process alerts healthcare providers to possible drug allergies and potential risks, and helps to ensure what is known in the healthcare industry as "the five rights of medication administration." These include:

  • Right patient (identify the correct patient for the medication)
  • Right drug (indentify the correct medication for the patient)
  • Right dose (identify the correct amount being given to the patient)
  • Right route of administration (identify that the medication being given is in the correct form – swallowing, chewing, injection, etc.)
  • Right frequency (indentify the correct time the medication is being given to the patient)

Medical Record Documentation

Computerized clinical documentation in many patient care areas allows healthcare staff to obtain patient information in one location. With computer documentation of vital signs, intake/output, nursing assessments, nursing notes, charting and progress notes, healthcare staff can quickly obtain the information they need to make critical decisions. Created and implemented with the patient in mind, computerized clinical documentation's benefits include:

  • Clear, legible, real-time records
  • Access to patients’ charts and information
  • Reduced reduncancy in documentation
  • The ability for a number of doctors and staff to access patient information at the same time

Computerized Physician Order Entry

Computerized physician order entry (CPOE) allows physicians to enter orders for treatment, tests and consultations directly into computer software that captures and transmits the information. This helps prevent medical errors that occur from verbal orders that are inaccurately recorded or handwritten orders that are hard to read. Successful use of CPOE can enhance safety, efficiency and quality.

Professional Opportunities for Skilled Nurses

Throughout Memorial Healthcare System, our highly skilled and experienced nurses partner with physicians in delivering high-quality, compassionate patient- and family-centered care that exceeds expectations and enhances outcomes. Memorial nurses take advantage of numerous opportunities for professional development and are continually educated through lectures, group discussions and lab tutorials at Memorial Academy. Career growth is encouraged, as nurses develop their skills into advanced practice and leadership roles.

Nurses at Memorial are supported in their clinical rotations by favorable staffing ratios and sophisticated equipment and technology. Memorial is consistently voted among the best places to work in healthcare in state and national job satisfaction polls, and the pride in our work results in superior healthcare.

 

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